The TL 9000 Individual Certification Exam is for persons wishing to satisfy the knowledge requirement for certification as a TL 9000 Practitioner or TL 9000 Expert. This roughly one hour exam consists of two parts. The first part covers the TL 9000 Requirements and Implementation. The second part covers the TL 9000 Measurements. Both consist of 45 questions each. A score of at least 80% is needed to pass. Users should ensure they have access to a reliable internet connection before beginning the exam.

This 40 minute course provides an overview of the changes in the R5.7 Point Release to the TL 9000 Measurements Handbook. Participants in this course will acquire an understanding of the changes incorporated in the point release. The course concludes with a quiz and a certificate of achievement awarded to participants with passing scores. This e-Learning course is open to everyone but is required for Certification Body auditors to update their qualifications before audits can be conducted to the new revision of the Measurements Handbook.

This 40 minute course provides an overview of the changes in the R5.7 Point Release to the TL 9000 Measurements Handbook in Korean version. Participants in this course will acquire an understanding of the changes incorporated in the point release. The course concludes with a quiz and a certificate of achievement awarded to participants with passing scores. This e-Learning course is open to everyone but is required for Certification Body auditors to update their qualifications before audits can be conducted to the new revision of the Measurements Handbook.

This 2 hour program provides an overview of the TL 9000 Common and Hardware Measurements for implementers and auditors of TL 9000 release 5.7. The program is intended for learners who are planning to attend the QuEST Forum sanctioned TL 9000 QMS Auditing or Implementation Classes. Participants will gain understanding of the measurements requirements with respect to TL 9000 registration scope. This course provides a basic overview of the Common and Hardware Measurements associated with TL 9000 Key session topics: Relationship of measurements requirements to registration scope; Specific counting rules and normalization of Common and Hardware Measurements; General audit requirements for collecting, analyzing and reporting TL 9000 measurements. Who Should Participate: This course is a prerequisite for registrar auditors attending the QuEST Forum sanctioned TL 9000 QMS Auditing Class; This course is a prerequisite for implementers attending the QuEST Forum sanctioned TL 9000 QMS Implementation Class, where Hardware (H) is a specialty area within the scope of registration; Auditors needing a full knowledge of TL 9000 requirements and measurements; Consultants; Internal auditors; ISO 9001/QS-9000-trained auditors wishing to expand their credentials; Anyone who will be performing third-party registration audits to TL 9000. Approximately 2 hours

This 2 hour program provides an overview of the TL 9000 Outage Measurements for auditors of TL 9000 5.7. The program is intended for learners who will be working with the TL 9000 Outage Measurements and/or are planning to attend the QuEST Forum sanctioned TL 9000 QMS Auditing or Implementation Classes. Participants will gain understanding of the outage measurements requirements with respect to TL 9000 registration scope, and apply audit requirements for outage measurements that are in line with the QuEST Forum's intent. This course provides a basic overview of the Outage Measurements associated with TL 9000, and measurements auditing in the complete Plan-Do-Check-Act cycle. Key Session Topics: Specific counting rules and normalization of Outage Measurements; Typical objective evidence required to show compliance with counting rules and normalization requirements of Outage Measurements; Relation of Outage Measurements to continual improvement. Who Should Participate: This course is a prerequisite for registrar auditors attending the TIA QuEST Forum sanctioned TL 9000 QMS Auditing Class; This course is a prerequisite for implementers attending the QuEST Forum sanctioned TL 9000 QMS Implementation Class, where reporting outage measurements is within the scope of registration; Auditors needing a full knowledge of TL 9000 Outage Measurements; Consultants; Internal auditors; ISO 9001/QS-9000-trained auditors wishing to expand their credentials; Anyone who will be performing third-party registration audits to TL 9000. Approximately 2 hours

This 1 hour program provides an overview of the TL 9000 Software Measurements for auditors and implementers of TL 9000 5.7. The program is intended for learners who will be working with the TL 9000 Software Measurements and/or are planning to attend the QuEST Forum sanctioned TL 9000 QMS Auditing or implementation Classes. Participants will gain understanding of the software measurements requirements with respect to TL 9000 registration scope, and apply audit requirements for software measurements that are in line with the QuEST Forum's intent. This course provides a basic overview of the Software Measurements associated with TL 9000, and measurements auditing in the complete Plan-Do-Check-Act cycle. Key session topics: Specific counting rules and normalization of Software Measurements; Typical objective evidence required to show compliance with counting rules and normalization requirements of Software Measurements; Relation of Software Measurements to continual improvement. Who Should Participate: This course is a prerequisite for registrar auditors attending the QuEST Forum sanctioned TL 9000 QMS Auditing Class; This course is a prerequisite for implementers attending the QuEST Forum sanctioned TL 9000 QMS Implementation Class, where software (S) is a specialty area within the scope of registration; Auditors needing a full knowledge of TL 9000 Software Measurements; Consultants; Internal auditors; ISO 9001/QS-9000-trained auditors wishing to expand their credentials; Anyone who will be performing third-party registration audits to TL 9000. Approximately 1 hour

This 1 hour program provides an overview of the TL 9000 Service Measurements for auditors and implementers of TL 9000 5.7. The program is intended for learners who will be working with the TL 9000 Service Measurements and/or are planning to attend the QuEST Forum sanctioned TL 9000 QMS Auditing or Implementation Classes. Participants will gain understanding of the service measurements requirements with respect to TL 9000 registration scope, and apply audit requirements for service measurements that are in line with the QuEST Forum's intent. Key session topics: Specific counting rules and normalization of Service Measurements; Typical objective evidence required to show compliance with counting rules and normalization requirements of Service Measurements; Relation of Service Measurements to continual improvement. Who Should Participate: This course is a prerequisite for registrar auditors attending the QuEST Forum sanctioned TL 9000 QMS Auditing Class; This course is a prerequisite for implementers attending the QuEST Forum sanctioned TL 9000 QMS Implementation Class, where service (V) is a specialty area within the scope of registration; Auditors needing a full knowledge of TL 9000 Service Measurements; Consultants; Internal auditors; ISO 9001/QS-9000-trained auditors wishing to expand their credentials; Anyone who will be performing third-party registration audits to TL 9000. Approximately 1 hour

This six hour program provides an in-depth tutorial of the TL 9000 6.3 requirements. The program is structured to bridge the gap between ISO 9001 and TL 9000 by summarizing the intent of each additional requirement, and its impact on telecommunications service provision. This course provides an in-depth look at the requirements of TL 9000 and demonstrates their intent and implementation through the story of one company?s journey to registration. Participants will come away with knowledge regarding the benefits of TL 9000 in relation to increased performance and customer satisfaction, and a thorough understanding of the TL 9000 Requirements and registration process. Key session topics are an overview of TL 9000 including benefits to performance and customer satisfaction, the relationship to ISO 9001, understanding the structure of TL 9000 as compared to ISO 9001, TL 9000 documentation requirements for processes, procedures and methods, a summary of each additional TL 9000 requirement including the intent and impact, formal requirements for TL 9000 registration, and the rules governing the use of the TL 9000 logo and certificates. Who Should Participate - This course is a prerequisite for everyone attending the QuEST Forum sanctioned TL 9000 QMS Auditing Class and/or TL 9000 Implementation Class. It is also recommended for auditors needing a full knowledge of TL 9000 requirements, consultants, internal auditors, ISO 9001/QS-9000-trained auditors wishing to expand their credentials, anyone who will be performing third-party registration audits to TL 9000, quality managers, implementation team members, and process owners. The course will take approximately 6 hours to complete.

This 45 minute course provides an introduction to quality fundamentals and overview of the TL 9000 Quality Management System. Participants in this course will come away with an understanding of continual improvement, the process approach, customer satisfaction and TL 9000 basics. The course concludes with a quiz and learners receive a certificate of completion. This course is recommended for anyone looking to gain a better understanding of quality and TL 9000 and may be used to fulfill the requirements in clause 7.2.C.2 of the TL 9000 Requirements Handbook.

This one hour course provides an in-depth overview of the changes between Release 5.5 and Release 6 of the TL 9000 Quality Management System Requirements Handbook. It summarizes the changes and explains their impact on the organization, its customers, and the audit process. Participants in this course will come away with an understanding of the changes incorporated in TL 9000:2016 (R6) and how they will be affected by these changes. The course concludes with an exam and a certificate of achievement awarded to participants with passing scores. This e-Learning course is open to everyone but is required for Certification Body auditors to update their qualifications before audits can be conducted to the new revision of the Requirements Handbook.

This one hour course provides an in-depth overview of the changes between Release 5.5 and Release 6 of the TL 9000 Quality Management System Requirements Handbook in Korean version. It summarizes the changes and explains their impact on the organization, its customers, and the audit process. Participants in this course will come away with an understanding of the changes incorporated in TL 9000:2016 (R6) and how they will be affected by these changes. The course concludes with an exam and a certificate of achievement awarded to participants with passing scores. This e-Learning course is open to everyone but is required for Certification Body auditors to update their qualifications before audits can be conducted to the new revision of the Requirements Handbook.

This is the test-out option for the Third Party Auditor Mandatory eLearning course. There is a time limit of four (4) hours to complete 120 questions. The four hours must be continuous; it is not possible to pause the exam once it is started. The examination is open book and it is recommended that users have access to the TL 9000 Requirements R6 and Measurements R5.0 Handbooks (plus R5.5 addendum), ISO/IEC 19011:2011, ISO/IES ISO/IEC 17021-1:2015 , and Code of Practice for the TL 9000 Certification Process r7.2 available on www.tl9000.org . If the exam is not successfully passed, the user must take the full course and will receive a $99 coupon to apply to the cost of the course. Users should ensure they have access to a reliable internet connection before beginning the exam. Passing score for the exam is 75%.

The Third Party Auditor Mandatory eLearning course is required for all Third Party auditors who do not elect the test-out option or do not pass it. The course consists of four (4) modules with a quiz at the end of each module. The course takes several hours to complete, however it is possible to exit and re-enter the course. Following the course the user must complete an examination. The examination is open book and it is recommended that users have access to the TL 9000 Requirements R6 and Measurements R5.0 Handbooks (plus R5.5 addendum), ISO/IEC 19011:2011, ISO/IES 17025:2015, and Code of Practice for the TL 9000 Certification Process r7.2 available on www.tl9000.org . Users should ensure they have access to a reliable internet connection before beginning the course or exam. Passing score for the exam is 75%.

This 20 minute course provides an overview of the changes in the R5.5 Point Release to the TL 9000 Measurements Handbook. Participants in this course will acquire an understanding of the changes incorporated in the point release. The course concludes with a quiz and a certificate of achievement awarded to participants with passing scores. This e-Learning course is open to everyone but is required for Certification Body auditors to update their qualifications before audits can be conducted to the new revision of the Measurements Handbook.

This 20 minute course provides an overview of the changes in the R5.5 Point Release to the TL 9000 Measurements Handbook. Participants in this course will acquire an understanding of the changes incorporated in the point release. The course concludes with a quiz and a certificate of achievement awarded to participants with passing scores. This e-Learning course is open to everyone but is required for Certification Body auditors to update their qualifications before audits can be conducted to the new revision of the Measurements Handbook.

This course provides an in-depth overview of the changes from Release 5.0 to Release 5.5 of the TL 9000 Quality Management System Requirements Handbook. Participants of this course will come away with an understanding of the changes incorporated in TL 9000 Requirements Release 5.5 and how they will be affected by these changes. The course concludes with an exam and a certificate of achievement awarded to participants with passing scores.

This one and half hour course provides an in-depth overview of the changes between Release 5.0 and Release 5.5 of the TL 9000 Quality Management System Requirements Handbook. It summarizes the changes between Release 5.0 and Release 5.5 of the Requirements Handbook and explains their impact on the organization, its customers, and the audit process. Participants of this course will come away with an understanding of the changes incorporated in TL 9000 Requirements Release 5.5 and how they will be affected by these changes. This training also includes information on auditing the TL 9000 Measurements based upon work done to address issues identified as a result of the Validation Audit Program. The course concludes with an exam and a certificate of achievement awarded to participants with passing scores. This 1.5 hour e-Learning course is open to everyone but is required for Certification Body auditors to update their qualifications before audits can be conducted to the new revision of the Requirements Handbook.