This 45 minute course provides an introduction to quality fundamentals and overview of the TL 9000 Quality Management System. Participants in this course will come away with an understanding of continual improvement, the process approach, customer satisfaction and TL 9000 basics. The course concludes with a quiz and learners receive a certificate of completion. This course is recommended for anyone looking to gain a better understanding of quality and TL 9000 and may be used to fulfill the requirements in clause 7.2.C.2 of the TL 9000 Requirements Handbook.